Refund policy
1. 30-Day Return Policy
At KAISITE, we are committed to providing a transparent and reliable shopping experience.
We offer a 30-day return policy for eligible products purchased directly from our official website, https://kaisite.com.
Customers may request a return within 30 calendar days after receiving their items.
To be eligible for a standard return, your item must:
- Be in the same condition as received
- Be unused and uninstalled
- Include the original packaging and all applicable accessories
- Be accompanied by a valid order number or proof of purchase
Returns are subject to the conditions and exceptions outlined below.
For orders placed before this policy update, any more favorable return terms applicable at the time of purchase will continue to apply.
2. How to Request a Return
To start a return, please contact KAISITE Customer Support at:
Email: kaisite@kaisite.store
Please include:
- Your order number
- The product name or model
- The reason for your return
- Relevant photographs or videos, if applicable
Our customer support team will review your request and provide return instructions if your return is approved.
All returns require prior authorization from KAISITE.
Please do not ship any products back without first contacting our support team.
3. Return Shipping Costs
Returns for Personal Reasons
For returns due to a change of mind, ordering the wrong item, or other customer-related reasons, customers are responsible for arranging and paying the return shipping costs.
Returns for Product Defects, Delivery Damage, or Incorrect Items
If a return is approved because of a confirmed product defect, damage upon delivery, or an incorrect item shipped by KAISITE, we will cover the applicable return shipping costs.
Depending on the circumstances, KAISITE may provide a prepaid return shipping label or arrange reimbursement for approved return shipping expenses.
Please contact our support team before shipping any items back.
Restocking Fees
KAISITE does not charge a restocking fee for eligible returns under this policy.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective or damaged product, or an item different from what you ordered, please contact us promptly at kaisite@kaisite.store.
Our customer support team may request photographs, videos, or additional information to evaluate the issue.
For approved returns involving verified product defects, delivery damage, or incorrect items shipped by KAISITE, we will cover the applicable return shipping costs.
We will explain the available resolution options after reviewing your request.
5. Non-Returnable Items
The following items are not eligible for standard change-of-mind returns:
- Custom-made products
- Personalized products
- Gift cards
These exclusions do not limit any rights or remedies customers may have under applicable consumer protection laws, including those relating to defective or incorrectly supplied goods.
If you are unsure whether a product is eligible for return, please contact us before purchasing.
6. Exchanges
If you would like to exchange an item, please contact KAISITE Customer Support before returning the product.
Exchange requests are subject to product eligibility and availability.
Our team will explain the available options and any applicable shipping costs before proceeding.
7. Refund Processing
Once an authorized return has been received and inspected, KAISITE will notify you whether your refund has been approved.
If approved, KAISITE will issue the refund to your original payment method within 10 business days after refund approval.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Approved refunds are typically initiated promptly after approval. Customers can generally expect to receive their refunds within approximately 14 calendar days after approval, although actual processing times may vary depending on the bank or payment provider.
If you have questions about your refund, please contact us at kaisite@kaisite.store.
8. Authorized Return Address
Approved returns may be directed to:
Boslog - Loading Dock #3
678 George Washington Hwy
Lincoln, RI 02865
United States
Important: Please do not send products to this address without prior return authorization from KAISITE.
Our customer support team will provide the appropriate return instructions and confirm the receiving address for your return.
This warehouse is an authorized product return location and is not KAISITE's registered business address.
9. 2-Year Limited Warranty
KAISITE provides a separate 2-Year Limited Warranty covering eligible defects in materials and workmanship under normal, intended use.
Our 30-day return policy and 2-year limited warranty are separate policies.
Eligible returns and refunds are handled under this Return & Refund Policy.
Warranty repairs and replacements are handled under our 2-Year Limited Warranty, which has separate shipping and service cost conditions.
Nothing in these policies limits any rights or remedies available under applicable consumer protection laws.
10. Contact Us
For questions about returns, refunds, exchanges, damaged products, or return shipping, please contact:
KAISITE Customer Support
Email: kaisite@kaisite.store
Website: https://kaisite.com
Please contact our customer support team before returning any product so we can provide the appropriate instructions.
Shipping policy
1. Order Processing
At KAISITE, we are committed to processing and delivering orders efficiently and accurately.
Orders are processed after payment has been successfully received and verified.
Our standard order processing time is approximately 3 business days, excluding weekends and public holidays.
Processing times may be extended during peak seasons, promotional events, public holidays, or other circumstances affecting order fulfillment.
2. Shipping Destinations
KAISITE currently offers shipping to eligible addresses within the United States.
Shipping availability is determined by the delivery address and available shipping options at checkout.
If no shipping service is available for your destination, you will not be able to complete checkout with that address.
We currently do not offer international shipping through our standard online checkout.
3. Shipping Rates
Free Standard Shipping on All U.S. Orders
KAISITE offers free standard shipping on all orders delivered to supported addresses within the United States.
Standard Shipping Cost: $0.00
Minimum Order Amount: No minimum purchase required
Shipping Destination: United States
There are no minimum purchase requirements to qualify for free standard shipping.
Shipping availability and applicable shipping charges will be displayed at checkout before payment.
4. Estimated Delivery Time
Our estimated standard delivery timeline consists of the following:
Order Processing: Approximately 3 business days
Shipping Transit: Approximately 5–7 business days after shipment
Estimated Total Delivery: Approximately 8–10 business days after payment confirmation
Business days exclude weekends and public holidays.
Delivery estimates are not guaranteed. Actual delivery times may vary depending on the shipping destination, carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.
5. Shipment Confirmation and Tracking
Once your order has shipped, we will provide shipment confirmation and tracking information when available.
Tracking updates are provided by the shipping carrier and may take time to appear after the package has been dispatched.
If you need assistance tracking your shipment, please contact our customer support team.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please review your shipping address carefully before completing checkout.
If you discover an error in your shipping information, contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before shipment. However, changes may not be possible once an order has been dispatched.
Additional shipping charges resulting from an incorrect address supplied by the customer may apply, subject to applicable law.
7. Delayed, Lost, or Missing Packages
If your package is significantly delayed, lost in transit, or marked as delivered but has not been received, please contact KAISITE Customer Support at kaisite@kaisite.store.
Our team will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the issue.
We will explain the investigation outcome and available resolution options in accordance with applicable policies and consumer protection laws.
8. Damaged or Incorrect Deliveries
Please inspect your order upon delivery.
If your product arrives damaged, defective, or different from what you ordered, please contact us promptly at kaisite@kaisite.store.
To help us assess the issue, please provide your order number, a description of the problem, and clear photographs of the affected product and packaging, if available.
KAISITE will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
9. Returns and Warranty
For information about eligible returns, refunds, and return shipping responsibilities, please review our Return & Refund Policy.
For information about product defects and warranty service after purchase, please review our 2-Year Limited Warranty.
Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.
10. Contact Us
For questions about shipping, delivery, tracking, or order status, please contact:
KAISITE Customer Support
Email: kaisite@kaisite.store
Website: https://kaisite.com
Our customer support team will assist you with shipping inquiries and order-related concerns.
