Sculptural Textured White Ceramic Pendant Light

Refund policy

1. 30-Day Return Policy

At KAISITE, we are committed to providing a transparent and reliable shopping experience.

We offer a 30-day return policy for eligible products purchased directly from our official website, https://kaisite.com.

Customers may request a return within 30 calendar days after receiving their items.

To be eligible for a standard return, your item must:

• Be in the same condition as received
• Be unused and uninstalled
• Include the original packaging and all applicable accessories
• Be accompanied by a valid order number or proof of purchase

Returns are subject to the conditions and exceptions outlined below.

For orders placed before this policy update, any more favorable return terms applicable at the time of purchase will continue to apply.

2. How to Request a Return

To start a return, please contact KAISITE Customer Support at:

Email: kaisite@kaisite.store

Please include:

• Your order number
• The product name or model
• The reason for your return
• Relevant photographs or videos, if applicable

Our customer support team will review your request and provide return instructions if your return is approved.

All returns require prior authorization from KAISITE.

Please do not ship any products back without first contacting our support team.

3. Return Shipping Costs

Returns for Personal Reasons

For returns due to a change of mind, ordering the wrong item, or other customer-related reasons, customers are responsible for arranging and paying the return shipping costs.

Returns for Product Defects, Delivery Damage, or Incorrect Items

If a return is approved because of a confirmed product defect, damage upon delivery, or an incorrect item shipped by KAISITE, we will cover the applicable return shipping costs.

Depending on the circumstances, KAISITE may provide a prepaid return shipping label or arrange reimbursement for approved return shipping expenses.

Please contact our support team before shipping any items back.

Restocking Fees

KAISITE does not charge a restocking fee for eligible returns under this policy.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective or damaged product, or an item different from what you ordered, please contact us promptly at kaisite@kaisite.store.

Our customer support team may request photographs, videos, or additional information to evaluate the issue.

For approved returns involving verified product defects, delivery damage, or incorrect items shipped by KAISITE, we will cover the applicable return shipping costs.

We will explain the available resolution options after reviewing your request.

5. Non-Returnable Items

The following items are not eligible for standard change-of-mind returns:

• Custom-made products
• Personalized products
• Gift cards

These exclusions do not limit any rights or remedies customers may have under applicable consumer protection laws, including those relating to defective or incorrectly supplied goods.

If you are unsure whether a product is eligible for return, please contact us before purchasing.

6. Exchanges

If you would like to exchange an item, please contact KAISITE Customer Support before returning the product.

Exchange requests are subject to product eligibility and availability.

Our team will explain the available options and any applicable shipping costs before proceeding.

7. Refund Processing

Once an authorized return has been received and inspected, KAISITE will notify you whether your refund has been approved.

If approved, KAISITE will issue the refund to your original payment method within 10 business days after refund approval.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Approved refunds are typically initiated promptly after approval. Customers can generally expect to receive their refunds within approximately 14 calendar days after approval, although actual processing times may vary depending on the bank or payment provider.

If you have questions about your refund, please contact us at kaisite@kaisite.store.

8. Authorized Return Address

Approved returns may be directed to:

Boslog - Loading Dock #3

678 George Washington Hwy
Lincoln, RI 02865
United States

Important: Please do not send products to this address without prior return authorization from KAISITE.

Our customer support team will provide the appropriate return instructions and confirm the receiving address for your return.

This warehouse is an authorized product return location and is not KAISITE's registered business address.

9. 2-Year Limited Warranty

KAISITE provides a separate 2-Year Limited Warranty covering eligible defects in materials and workmanship under normal, intended use.

Our 30-day return policy and 2-year limited warranty are separate policies.

Eligible returns and refunds are handled under this Return & Refund Policy.

Warranty repairs and replacements are handled under our 2-Year Limited Warranty, which has separate shipping and service cost conditions.

Nothing in these policies limits any rights or remedies available under applicable consumer protection laws.

10. Contact Us

For questions about returns, refunds, exchanges, damaged products, or return shipping, please contact:

KAISITE Customer Support

Email: kaisite@kaisite.store

Website: https://kaisite.com

Please contact our customer support team before returning any product so we can provide the appropriate instructions.